My World and Welcome to It!

These are my thoughts and opinions about life in general. I also get daily prompts from DSP which inspire me to write. If I throw in some scrapbook pages I've done, photos I've taken, and stories about me, you will have an idea about my loony life!

Wednesday, October 07, 2009

Horrible Wyndham Experience

We are spending a few days with my parents at their Wyndham Time Share in Daytona Beach, FL and had a horrible experience with them. First of all, my parents are giving us this time share but we have no idea how the program works, how to pay the fees, how to make reservations, or anything else about the program.

At 1pm, we had an appointment with the Wyndham people and we were told this was an evaluation of the program and would last 45 minutes plus we would get $75 American Express gift card. We showed up on time to meet with a man named Jimmy. He left us alone in a small room for about 20 minutes while he found our account number and how many points we had. He proceeded to tell us that my parents wasted their money by only buying points every other year and how by just having one week every other year, we might as well just throw our money in the trash and how stupid this was. When I told him I wasn’t prepared to buy more points until I knew more about the program, he jumped down my throat to tell me that he wasn’t trying to sell me more and to get off my high horse. (Now I’m beginning to feel uncomfortable with him.)

Then we moved upstairs to a big room with lots of tables where people were meeting with sales reps. Jimmy told us to ask him questions and we asked how the program works. He told us that he wouldn’t lie to us and that Wyndham had a policy that if anyone lies, they get fired. He told me that they would contact us but I let him know that they didn’t have any contact information so how could they do this. Then he asked me to give him an email address and phone number. We asked for some written information to look at and he let us see a sample directory. Again he left us for about 10 minutes alone and then returned to ask us what questions we had. We asked for a copy of this book and he said before we left, they would give us a gift and a book. He also told us that it would take 2-3 hours to tell us about the program so we needed to wait until someone contacted us and sent us some information and also look at the book we would get when we left. When I asked him for our member number and contract number, he showed it to me and I wrote them down. Then I verified it on another paper he had and he laughed at me and told me that I was too much of a perfectionist and I needed to calm down. (That did not make me feel very happy with him.)

We sat and chatted for about 30 min. when my stepmom asked him if he could find a way to help us stay in the rooms we were in instead of having to move on the third day. He told us to go downstairs to talk to a woman named Rebecca and she would help us. When my dad asked him if Rebecca was down there today, Jimmy told him that she was. Then he asked what country we were from so I told him my father was born in China. At one point in the conversation, he made fun of the Chinese by pulling his eyes to the side so they could be “slanted.” (I was so offended that I was speechless.) At about 2pm, he leaves us alone again, without telling us where he is going or why he is leaving us. At 2:15 he stops by to say thank you, have a nice day.

Now we have been there for over an hour and we are freezing in this cold room. My 90 year old dad is shivering and he is miserable. Finally at 2:30 (90 minutes from when we arrived), I go to an office where this man is working on a computer and ask him if someone has forgotten us. He goes and gets someone who said he knew about us but he was busy. Then they send us to a room to pick up the gift we were promised. When I ask about the book that Jimmy said we would get, they said there weren’t any books and I had to call a 1-800 number to get one myself. Now we are pretty upset because we sat there for 90 min. and still had no idea how this program worked. We asked several times for Jimmy’s supervisor because obviously Jimmy lied to us but the man refused to get anyone. When my husband said he would complain to the real estate commission and the attorney general’s office about this, the man said that was a waste of time because they couldn’t do anything. We finally left because I didn’t want my father to get upset and have another stroke. Then to top it off, we go to see Rebecca about our room, and we are told that today was her day off ! (Jimmy lied again! Does this mean he will get fired?)

Needless to say, this is not the end of it. I will be contacting some people when I get home. Maybe I am unreasonable and it won’t change the way I was treated, but maybe it will help other people. There was no excuse for the way we were treated. Not to mention that I am paying for a program that I totally do not understand and they refuse to explain it to me but I know they will insist on getting their money each year!

Thanks for listening to me rant. Now for my DSP blog prompt:

Blog Prompt: You've been hired as a writer for "Late Show with David Letterman." Your first assignment is to come up with a witty, nonpolitical Top Ten list for him to read on air.

Top Ten Things I Enjoy Doing in Retirement
10. Talk about former students (not mentioning names of course!)
9. Visit with other teachers, knowing that I don’t have to do all that work anymore!
8. Write in a blog about my feelings without worrying about what my boss will say
7. Garden if I feel like
6. Hike when the weather is perfect
5. Read when I get bored
4. Knit instead of doing chores
3. Play on my computer whenever I want to
2. Travel wherever I want to go
1. Doing what I want, whenever I want to (Boy, do I love being retired!)

Original image: 'It's good to be the king' http://www.flickr.com/photos/96029422@N00/2671480717 by: Larry & Teddy (nee Schlueter) Page

4 comments:

Tink said...

Where'd you get the picture of KFKAP? And boy can I understand your frustration. You really do need to contact the home office about it.

After reading your list (which is great) maybe I can come up with one. :)

Tammy said...

Oh my gosh Pat. My mom has had the same problems with her time share in Vegas. She can't get out of it at all and my brother and I don't want it because of all the fees they charge. She also has the every other year type thing.

You stick with your guns and let that company know what an ass you had to deal with.

Glynis said...

So sorry you had such an awful experience, but focus instead on that wonderful list you made!

diane said...

You and Don are such sweet, intelligent - can't believe you were treated that way. I hope you can get some satisfaction from management; surely they don't want to lose business in this economic climate.

If you DON'T get a satisfactory response, why not share the contact info on your blog so we can start a "campaign" on your behalf.